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SYNET — IT Solutions & Training

OUR SERVICES

IT Support & Maintenance

Our support team keeps your IT estate operational: helpdesk, preventive maintenance, incident management, and hardware refresh. Plans tailored to your organization size.

Enterprise datacenter with rack-mounted servers

Benefits for your organization

Responsiveness

Tickets handled per SLA with escalation to certified engineers.

Business continuity

Preventive maintenance to reduce unexpected outages.

Single point of contact

One team for infrastructure, endpoints, and software.

Clear reporting

Dashboards and monthly reports to govern your IT.

Our approach

  1. 1

    Onboarding

    Asset inventory, documentation, and SLA definition.

  2. 2

    Helpdesk

    User support via ticket, phone, or remote session.

  3. 3

    Preventive maintenance

    Scheduled visits, updates, and health checks.

  4. 4

    Incident management

    Diagnosis, resolution, and root cause analysis.

  5. 5

    Continuous improvement

    Quarterly reviews and optimization recommendations.

Technologies & partners

GLPITeamViewerMicrosoft 365IntuneActive DirectoryWSUSVeeamN-able

Frequently asked questions

What are response times?
Depends on contract: priority or standard support with SLA.
Do you offer managed services?
Yes. Monitoring, patching, and user support.
Do you cover multiple sites?
Yes. Centralized support for multi-site organizations.

Our areas of expertise

Network infrastructure equipment and structured cabling

Network Infrastructure

Design, deployment, and optimization of reliable networks for SMEs, schools, and organizations.

Let's discuss your IT project

Get a free, no-obligation quote. Our sales team responds within one business day.

Response within 1 business day